CBSNexora
Customer Management
A single view of the customer
Customer Management centralizes customer information, onboarding and engagement across banking channels.
- Capabilities
- 6
- Business benefits
- 6
- Platform
- CBSNexora
Capabilities
Business benefits
Platform
Overview
About Customer Management
Delivered as part of the CBSNexora platform, Customer Management brings together Customer onboarding, Digital document management, Re-KYC notifications and SMS-based communication. It is API-first and integrates with the wider LincPay ecosystem, so it works alongside your existing banking and payment systems.
Capabilities
Key capabilities
- Customer onboarding
- Digital document management
- Re-KYC notifications
- SMS-based communication
- Online service requests
- Customer service workflows
Benefits
Business benefits
Single customer view
Faster onboarding
Better engagement
Reduced manual effort
Improved service
Operational transparency
FAQs
Frequently asked questions
What is Customer Management?
Customer Management is a single view of the customer, part of LincPay's CBSNexora platform. Customer Management centralizes customer information, onboarding and engagement across banking channels.
What are the key capabilities of Customer Management?
Customer Management provides Customer onboarding, Digital document management, Re-KYC notifications, SMS-based communication, Online service requests and Customer service workflows.
Who is Customer Management for?
Customer Management is built for banks, NBFCs, payment aggregators, fintech companies and enterprises operating in regulated financial environments.
How does Customer Management integrate with our existing systems?
Customer Management is API-first and integrates with the CBSNexora platform and the wider LincPay ecosystem, so it works alongside your existing systems without a rip-and-replace.
Is Customer Management secure and compliant?
Yes. Customer Management applies multi-layer security and supports automated regulatory reporting aligned with RBI and NPCI requirements, with complete audit trails.
How do we get started with Customer Management?
Request a demo or talk to a LincPay expert. We start by understanding your requirements, then design an integration plan for Customer Management that fits your existing systems.
See Customer Management in action
Request a demo or talk to an expert about Customer Management and the CBSNexora platform.
- NPCI-certified infrastructure
- Enterprise-grade security
- Dedicated implementation support